Is htpowlasers.com a legit website? Are all the laser engravers you sell genuine?
Yes, htpowlasers.com is a legitimate website and an authorized retailer. We sell genuine engravers only, no fakes here!
How does htpowlasers keep my information and funds safe?
1. We use a reputable and secure payment gateway that is certified by PCI DSS (Payment Card Industry Data Security Standard). This will ensure that all payment transactions are encrypted and protected against unauthorized access.
2. Secure Sockets Layer (SSL) certificate is a security protocol that encrypts the data transfer between the web server and the browser. htpowlasers.com has an SSL certificate. Your personal and financial information is being transmitted securely.
3. We take data privacy seriously and always protect your personal information.
2. Secure Sockets Layer (SSL) certificate is a security protocol that encrypts the data transfer between the web server and the browser. htpowlasers.com has an SSL certificate. Your personal and financial information is being transmitted securely.
3. We take data privacy seriously and always protect your personal information.
Can you provide any warranty or guarantee for laser engravers purchased from htpowlasers.com?
1. We guarantee that your laser engraver is genuine from the original manufacturer. NO FAKES HERE!
2. After you receive the laser engraver, if you have any quality problems, please contact us in time. We absolutely do not allow any customer to have an unpleasant purchase experience!
3. Please pay by PayPal as much as possible. Buyer protection in PayPal allows you to better exercise your buyer rights.
2. After you receive the laser engraver, if you have any quality problems, please contact us in time. We absolutely do not allow any customer to have an unpleasant purchase experience!
3. Please pay by PayPal as much as possible. Buyer protection in PayPal allows you to better exercise your buyer rights.
Do I have to use engraving machine with software？
Yes, LaserGRBL (Win XP, Win7, Win8, Win10, Win11) and Lightburn (Mac OS, Linux, Win XP, Win7, Win8, Win10,Win11) is recommended.
Where to download the software?
Do I need to pay for software?
LaserGRBL and Laser Explorer are for free, Lightburn need to be paid by customer.
What is the difference between software Lightburn and LaserGRBL?
Please refer to video:
https://www.youtube.com/watch?v=JhhZKUB2S1c&t=1160s
https://www.youtube.com/watch?v=JhhZKUB2S1c&t=1160s
What formats of software are supported by laser engraving machines？
Depends on the software you used. Generally supported file formats: JPG/JPEG/PNG/BMP/SVG/ETC
When will my laser engraving machine arrive?
We will ship from US, EU warehouse depend on customer location and stock availbility.
Do I have to pay extra shipping cost, taxes or tariffs?
For most of countries , we provide free shipping, but some remote areas, including islands, etc.,free shipping is not provided. Buyers need to pay part of the shipping fee.
Do you have home delivery service?
Currently, do not offer home delivery service.
What should I do if I haven't receive my engraving machine after I place an order for long time?
1.Track your order status on website;
2.Contact htpowlasers@outlook.com for more details.
2.Contact htpowlasers@outlook.com for more details.
How to replace the broken components?
Due to the complexity of the damaged parts, we need to check the specific damage. Please provide the order number and contact our after-sales service team to understand the alternative: htpowlasers@outlook.com.
How many kinds of the payment terms ?
We do accept paypal, credit card, and bank transfer.
In addition to the USD, can I pay in other currencies？
Our default currency setting is USD, customers paying in other currencies will be automatically converted according to the exchange rate.
What is the power of LaserPecker 3 ?
LaserPecker 3 is a 1w, 1064nm Pulsed Infrared Laser engraving machine.